SHIPPING POLICY

Thank you for visiting and shopping at The Stall. Following are the terms and conditions that constitute our Shipping Policy.

 Shipment processing time

Estimated delivery time will be provided to you once your order has been placed. Delivery times are estimates and commence from the date of dispatch, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

With the exception of circumstances out of our control, we will make every effort to fulfill your order within 5 business days from the date of your order. Our business days are from Sunday to Thursday, excluding national and religious holidays.

Please note that in the cases of incorrect or incomplete shipping/delivery addresses, your package may be delayed.

Please note we do not deliver/ship on Fridays.

Delivery within Kuwait: within 24 hours.

Delivery within the GCC:6-7 business days 

Delivery dates may vary due to carrier shipping practices, delivery location, delivery method, and the items ordered. Products may be delivered in separate shipments according to stock availability.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipment to P.O. Boxes

 

We do not ship to P.O Boxes. Please provide a complete shipping address and ensure someone will be at the location to receive the order.

 

Shipment Confirmation & Order Tracking

 

For orders outside Kuwait, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

For deliveries in Kuwait, you will receive a message via SMS/Whatsapp and email notifying you of the expected delivery time.

 

Customs, Duties, and Taxes

 

The Stall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

The Stall is not liable for any products damaged or lost during shipping. If you received your order with damaged products, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

Custom Orders

Please note that customized orders may take more time as the products are being created exclusively for you! We will provide you with the estimated delivery time at check out. We will also send you an email upon check out with the delivery time for your custom order.

 Tucci Boots

Customized Tucci boots take 8-10 weeks to manufacture, so please bear with us. We promise it’s worth the wait!

The ready to measure boots, if not in stock, take 6-8 weeks.

Delivery Exceptions

We sincerely apologize that we are unable to deliver Tucci and Kentucky products to the UAE. Please contact us privately via our Contact Us page and we will be able to help you find them near you.